FAQ

Have a question? Find quick answers to your questions below.
Didn't find what you were looking for?  Email us at hello@nycakepops.com

 

Do you deliver?
Yes, we do! We hand-delivered our cake pops to any Manhattan address only for $9.95.

Can I pick up my order?
You can select "Pick Up" as a delivery option during checkout. Only orders that have been placed in advance can be picked up.

Can I customize my order?
You can enter any detail information during the checkout process. If what you're looking is more custom feel free to contact us via email or phone.

How far in advance can I order?
You can preorder any time! We kindly ask 48hrs notice for all online orders.

Where do I pick up my order?
All orders can be picked up at our commercial kitchen in Chelsea. Our full address is 642 W 28th. St. New York, NY 10001

Do you have a storefront?
We're an online business and we produce in Chelsea, but we don't have a retail location.

How big are the cake pops?
They're about the size of a gold ball, about 2-3 bites.

How long do cake pops last?
You can keep at room temperature for up to 3 days. 1 week in refrigerator and months in the freezer!

What's your minimum order?
1 dozen or 12 pieces.

Do you offer nationwide shipping?
Yes, we do! You can see all the available delivery options at checkout. 

Do you ship outside the USA?
At this time, we are unable to ship outside the country. 

When will my order arrive?
When you tell us! You can enter delivery/arrival time at checkout. We ship Monday-Wednesday to guarantee freshness. Due FedEx schedule we're not able to ship for arrival on a Monday.

Will my order arrive fresh?
Even if you place an order months in advance, we don't make any cake pops until the day you request to guarantee freshness.

Do you ship to PO BOXES?
We don't.

Can you guarantee FedEx delivery date?
We do our best to accommodate every request. If you have any special occasion, we recommend choosing an early arrival date 1 or 2 days prior your event.

How should I store my cake pops?
If you manage not to eat them all, you can keep at room temperature, refrigerator or freezer.

What is the nutritional/calorie information?
Cake pops make the best treat. They're about 100 calories and yummy enough to satisfy any sweet craving.

Are NY Cake Pops Kosher?
They are not.

Do cake pops contain nuts?
They don't. However other ingredients we use to make our cake pops like flour and chocolate are elaborated in a facility that processes nuts.

Do you make cakes or other treats?
We don't. We focus in making the best tasting and looking cake pops around. We are a cake pop only bakery.

Do you have vegan/gluten free cake pops?
We don't at the moment.

How many cake pops should I order?
As many as you want! That said, we recommend 1 or 2 per person if cake pops are your main dessert.

Are there any new flavors coming out?
We offer seasonal flavors, so please come back and check our selection. We also make any announcements in our social media.

Do you have an ingredient list?
We do, just send us an email and we'll get back to you.

How can I place an order?
You can place any order online, over the phone (212-295-5108) or email to hello@nycakepops.com.

Do I need to pre-order?
We make everything to order so all orders need to be pre-ordered.

Can you send to multiple addresses?
You bet! Just contact us.

When will my credit card be charged?
At the time you finalize your order.

 What type of payment you accept?
We accept major credit cards (Visa, Amex, Mastercard, Discover) You can also checkout with PayPal. 

Can I cancel my order?
All orders are final, so make sure everything looks correct at checkout.

Will pricing information be included with my gift order?
We don't include any pricing or receipts with gift orders.

Can I travel with my cake pops?
Yes you can. Just select gift box to ensure there's no damage while you're jet setting.

Do you wholesale?
Wholesale inquiries can be directed to hello@nycakepops.com.